From hospitality workers to retail employees, the exaggerated “customer service voice”, often mocked in internet memes as wildly different from someone’s real voice, has long been a cultural trope. Fast-food giant Burger King is now taking that voice one step further, saying it will detect whether employees are using words like “please” and “thank you” through the assistance of artificial intelligence.
Eighteen months later, Crawford was paid £5.9m for a single month - almost the same as the entire contract's initial estimated value, the BBC has discovered.
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